Strategic Customer Relationship Manager

Strategic Customer Relationship Manager

• Drive impactful relationships with South Australia Health hospital customers.
• Be the voice of the customer while collaborating across teams for seamless service delivery.
• Unlock new opportunities for revenue growth through strategic engagement and innovative solutions.
• Join a passionate team dedicated to providing exceptional service and enhancing patient care outcomes.

About Linen Services Australia

Dudley Park is part of Linen Service Australia the largest textiles management and laundry operator in Australasia.  Our Linen Laundry plants manage the textile and laundry requirements of customers in the Healthcare, Accommodation, Hospitality and Aged Care Sectors.

Your Role in Our Journey

The Strategic Customer Relationship Manager is responsible for managing and growing relationships with South Australia Health hospital customers, ensuring service excellence, proactive communication, and revenue growth.

The role involves strategic engagement with hospital procurement, operations, and infection control teams, ensuring seamless service delivery and proactively addressing issues before they escalate. This position requires a proactive, customer-centric approach, fostering regular communication, feedback loops, and collaboration with hospital representatives, SA Health procurement, company leadership, and production teams.

Additionally, the role focuses on developing strategic partnerships and providing value-added solutions to enhance positive customer outcomes. 

Who You Are

We’re searching for an individual who thrives in a fast-paced environment, possesses a customer-centric approach, and has a knack for building lasting relationships. If you have a passion for delivering exceptional service and a desire to drive continuous improvement, we want to hear from you!

• Tertiary qualifications in business, marketing communications, or related field.
• Proven experience in account management, client services, or sales support roles.
• Strong stakeholder management skills, particularly within hospital procurement structures.
• Ability to influence and engage with stakeholders at all levels.
• Experience with CRM platforms like Salesforce is a plus!

If you’re adaptable, resilient, and ready to take on the challenge of enhancing customer relationships in a dynamic environment, this is the opportunity for you! Join us in our commitment to continuous quality improvement and operational excellence.

Salary & Benefits

The salary for this exciting role is $100,000, complemented by a generous $15,500 vehicle allowance. We also offer stable employment opportunities, on-the-job training, and a supportive work environment that encourages professional growth and development.

If you're ready to step into an impactful role and make a difference in the healthcare sector, we encourage you to apply! Join us at Linen Services Australia, where your contributions will help shape the future of our customer relationships.

Please note: As a pre-requisite for these roles candidates will be required to undertake a Pre-Employment Medical assessment, flu vaccine and Police checks. 

Ensign is an Equal Opportunity Employer and encourages Indigenous Australians to apply.