Onsite Linen Porter (Casual)

Onsite Linen Porter (Casual)

• Provide onsite support across our hospital/linen sites in Footscray and Sunshine, ensuring smooth daily operations.
• Lead day-to-day service delivery through high-quality packing, stock control, and timely work scheduling.
• Maintain strong customer and stakeholder relationships while following clear escalation pathways.
• Support a safe, compliant workplace by understanding OH&S requirements and participating in site audits and training.

About Ensign Services

Dandenong Laundry is part of Ensign Services, the largest textiles management and laundry operator in Australasia. Our Linen Laundry plants manage the textile and laundry requirements of customers in the healthcare, accommodation, hospitality and aged care

Ensign Services provides dedicated onsite services that support essential operations across healthcare and linen environments. We focus on reliability, quality, and continuous improvement—delivering dependable outcomes for our customers and our teams.

As part of our onsite service network, you will work in partnership with site teams and customer representatives to ensure the right service standards are met each shift. Your contributions will directly support customer satisfaction, operational consistency, and workplace safety.

Role Overview

The Onsite Linen Porter is responsible for delivering onsite support services at Victorian hospital/linen sites. The role varies by business needs, including shift and location changes within the Footscray and Sunshine areas. You will work collaboratively with other Ensign Services team members and customer representatives to ensure service expectations are consistently achieved.

In this casual role, you will help maintain service delivery performance, support production and rostering requirements, uphold quality standards, and contribute to continuous improvement initiatives. You will also provide leadership in safety by following policies and participating in training and site requirements.

Key Responsibilities

Day-to-day responsibilities will include:

• Support service delivery by packing all orders to customer requirements and maintaining high accuracy.
• Assist with stock monitoring, addressing shortages and build-ups promptly to maintain operational continuity.
• Contribute to roster and work schedule preparation as required, ensuring appropriate coverage and alignment to cost/performance targets.
• Build and maintain effective working relationships with internal teams and customer representatives; discuss concerns openly and action solutions promptly.
• Participate in site audits and quality checks, supporting continuous improvement and adherence to service standards.
• Follow the correct escalation processes for service or compliance concerns, and support necessary business reporting.
• Promote safety by complying with site OH&S policies and procedures, participating in training, and contributing to a safe system of work.
• Comply with relevant site requirements including safety expectations, GMP standards, and audit activities.

Candidate Profile

We are seeking a customer-focused and safety-minded person who can communicate clearly, resolve issues constructively, and support operational consistency across onsite environments.

• Sound communication skills with the ability to work collaboratively with customer and internal stakeholders.
• Ability to resolve conflicts professionally and escalate matters appropriately.
• Strong decision-making and problem-solving approach for day-to-day operational challenges.
• Ability to look beyond immediate tasks to support broader service outcomes.
• Experience in leading a team is preferred, or demonstrated capability to take ownership and guide others in a shift environment.
• Relevant experience in customer support roles in a client site is desirable.
• Experience in the laundry industry is desirable.

Safety, Compliance & Work Readiness

You will be expected to maintain readiness for onsite environments, including completing required checks and inductions, adhering to site policies, and participating in audits and training. Leadership in safety is a core part of the role.

Salary & Benefits

• Stable employment opportunities
• On the job training provided
• Supportive and inclusive culture

If you are interested in an onsite casual role supporting essential Victorian linen operations, please apply now and include your availability for casual shifts.

 Please Note

A pre-requisite for these roles’ candidates will be required to undertake pre-employment medical, including drug and alcohol testing and participate in the Vic Health vaccination program including the Flu vaccinations. The successful applicant must have ownership of a current driver licence and a reliable vehicle and be willing to undertake a National Level Police Clearance including WWCC.

Ensign is an Equal Opportunity Employer and encourages indigenous Australians to apply.